All Collections
General & LCA Knowledge
Navigating the new Ecochain Help Center
Navigating the new Ecochain Help Center

Have a read on how our Help Center is structured, and where to find what information!

Emily Lalonde avatar
Written by Emily Lalonde
Updated over a week ago

Hi there, welcome to the Ecochain Help Center! At Ecochain, we also strive to create a seamless LCA experience - enabling you to easily find the answer to your question, improve your understanding of our software, and develop your Life Cycle Assessment (LCA) modeling skills. This article covers the following questions you may have about our Help Center:

  • How is the Help Center structured?

  • How to find an answer to a query?

  • How are articles structured?

How is the Help Center structured?

The Ecochain Help Center has three main cornerstones.

Ecochain Mobius

Attention Mobius users - in the Mobius section of the Help Center, expect to find resources tailored to assist you in maximizing your utilization of Mobius for LCA at any stage of your journey.

  1. Mobius FAQ: Find simple answers to Mobius’ most common questions.

  2. Getting started: New to Mobius? Explore our comprehensive set of resources made specifically for beginners.

  3. Using Mobius: Understand more advanced features and concepts in Mobius.

Ecochain Helix

Attention Helix users - The Helix Help Center offers many resources to enhance your experience with Helix.

  1. Helix FAQ: Get quick answers to frequently asked Helix questions!

  2. Getting started with Helix: Here we include everything you need to know as a beginner user of Helix. Explore tutorials, templates, and informative articles!

  3. Using Helix: Learn about more advanced tools and concepts in Helix.

LCA Knowledge

This section includes general LCA knowledge that is relevant regardless of the software you are using. Check out these informative articles to gain more insight into all things LCA-related!

  1. LCA FAQ: Explore straightforward answers to general LCA questions.

  2. LCI Databases & LCIA Methods: Learn about Life Cycle Inventory (LCI) databases and Life Cycle Impact Assessment (LCIA) methods - integral components of conducting accurate LCAs.

  3. EPDs, Regulations, & Standards: Find out more about EPDs and other LCA-related regulations and standards.

  4. Find the right dataset: Finding impact datasets can be challenging - but no more! Explore our resources for finding the right datasets for your LCA model.

How to find an answer to a query?

There is no need to memorize the Help Center structure if you are looking for the answer to a specific question. There are several ways you can quickly find the answer to your question!

  1. Search bar: There is a search bar at the top of the Help Center Homepage. Here, you can search based on your question. The Help Center will list the most relevant articles based on the search query.

  2. Widget (Soon): Our Help Center will have a widget in the bottom right corner of the Help Center. Inside of the widget, we have a state-of-the-art AI chatbot, that can search all our content, and provide you with an answer catered to your needs.

How are articles structured?

We’ve written our articles with you in mind! We've divided most of our articles into two categories - "Explained" and "How to" articles. "Explained" articles introduce concepts and the key features, as such they are typically meant for beginners. "How to" articles focus more on achieving a goal and are written in a step-by-step format.

In every article, we want you to learn on your terms, which is why we’ve included the following elements:

  • Are you a visual learner?

    • Video tutorials: Many of our articles are accompanied by video tutorials! So, if you’d rather see someone explain a concept - watch the video instead!

    • Images: We get that sometimes software-related explanations can be hard to visualize which is why we often include screenshots of exactly what we’re talking about.

  • Do you need help identifying the main concepts?

    • Bolded text: We bold the most important concepts in articles.

    • Callouts: We utilize different callouts to help emphasize important information. See our three callouts below.

Note: Here we highlight key things to remember when conducting your environmental models.

Pro tip: These are tips and tricks to help enhance your user experience!

Caution: This is where we highlight key concepts that require extra attention, hoping to avoid common errors.

Anything missing?

As we launch the new Ecochain Help Center, it is possible that you are not able to find all the information instantly. If you would like to share any feedback, or have suggestions to further improve our offering, please send an email to [email protected]. In the meantime, we wish you happy LCA modelling with the power of our software solutions - Helix and Mobius.

Did this answer your question?